AWS Administrator\Helpdesk Team Lead - India

Helpdesk Team Lead

Location: BSI – India Office Reports to: Sr. Systems Administrator & Helpdesk Supervisor

Job Summary

We are looking for a proactive and skilled AWS Administrator and Helpdesk Team lead to assist in management of our AWS infrastructure and help coordinate our India office helpdesk team by serving as the primary point of contact for the India office management team. This role will also be responsible for basic networking and infrastructure support to ensure a secure and reliable IT environment.

Essential Functions

• Team Coordination & Leadership
  • Guide, coordinate the India office helpdesk team to ensure efficient issue resolution according be BSI policies.
• Communication & Relationship Management
  • Serve as the single point of contact for the India office management team, addressing IT concerns and ensuring alignment with global company standards.
  • Liaise between the India helpdesk team and global IT leadership to streamline operations and escalate complex issues.
  • Foster strong working relationships with various departments to ensure seamless IT support.
• Helpdesk Operations & Troubleshooting
  • Serve as a local escalation contact for technical issues and ensure timely resolution to requests.
  • Assist in the deployment and management of IT assets within the India office.
  • Ensure compliance with company policies, security protocols, and industry best practices.
• Networking & Infrastructure Support
  • Assist in monitoring, troubleshooting, maintaining, configuration of the network for the India office.
  • Support infrastructure upgrades, including hardware installations and software updates.
  • Collaborate with the global IT team to implement security best practices and ensure compliance with company policies.
• Performance Monitoring & Reporting
  • Provide insights and recommendations to improve service efficiency.
  • Assist in the development of IT strategies tailored to the India office's unique needs and aligns with one global culture.

Qualifications & Skills

• Technical Expertise
  • Experience managing Amazon Web Services specifically (VPCs, Peering Connections, EC2, Load Balancers, Security Groups.
  • Proficiency in helpdesk support, troubleshooting, IT service management tools, and network infrastructure.
  • Strong understanding of networking, hardware/software installation, system administration, and cloud computing.
  • Experience with network security protocols, firewall management, and data backup solutions.
• Leadership & Communication
  • Experience leading IT support teams.
  • Excellent communication skills, both verbal and written, for effective interaction with management and team members.
• Problem-Solving & Organizational Skills
  • Ability to diagnose and resolve technical and network-related issues efficiently.
  • Strong organizational skills to manage multiple tasks and priorities effectively.

Work Environment

This job operates in a professional office environment. Ability to sit for long periods of time is essential. Lifting may be required for up to 50 pounds or less. Ideal candidate possesses a cell phone.

Position Type and Expected Hours of Work

Days are Monday – Friday with after hours and weekend work. On call rotation with other staff members. 40 Hours per week.

Experience

• Combined experience of 5 years of experience in helpdesk management and AWS management.
• Experience working with international teams and networking infrastructure is a plus.