Job Description

The Assistant Vice President of Risk Management is responsible for the day-to-day oversight of the Quality Assurance and Business Analyst functions within Operations. Acting as the bridge between the SVP of Risk Management and the operational risk teams, this role ensures execution of enterprise risk objectives, alignment between the First and Second Lines of Defense, and timely escalation of emerging or high-risk issues. The AVP will help drive process improvement, enhance automated control functions through Libretto, and maintain a strong risk-aware culture across servicing operations.

Essential Functions

• Leadership & Oversight: Provide day-to-day direction and management to the Quality Assurance Manager and Business Analysts to ensure effective execution of quality reviews, data analysis, and risk assessments.
• Risk Governance Alignment: Promote coordination between the First and Second Lines of Defense to ensure consistent risk identification, control testing, and issue management practices.
• Quality Assurance Execution: Oversee QA sampling methodologies, defect root cause analysis, and remediation validation to confirm process sustainability and control effectiveness.
• Automation & Controls: Partner with Business Analysts to strengthen automated controls and business rules within Libretto, ensuring logic and exception conditions are optimized to identify non-compliance and control gaps.
• High-Risk Oversight: Personally engage in the review and validation of high-risk items, significant control failures, or complex remediation activities requiring senior risk input.
• RCSA & Control Monitoring: Participate in Risk and Control Self-Assessments (RCSAs) to ensure risks are accurately documented and that QA results and control testing outcomes are reflected in Libretto.
• Issue Management: Monitor remediation and validation of issues identified through QA, internal audit, and risk assessments, ensuring timely completion and sustainability testing.
• Reporting & Communication: Consolidate QA and BA reporting into clear, actionable summaries for the SVP of Risk Management and key governance committees.
• Continuous Improvement: Identify opportunities to enhance risk management frameworks, control documentation, and operational efficiency across the organization.
• Cross-Functional Collaboration: Serve as a central point of contact for Servicing Operations, Compliance, Audit, and IT to ensure integrated risk management practices and information flow

Competencies/Skills

• Strong understanding of mortgage servicing operations and regulatory compliance requirements.
• Ability to lead teams and manage multiple priorities in a high-volume, fast-paced environment.
• Expertise in quality assurance methodologies, operational risk management, and control testing.
• Proficiency in issue management, remediation tracking, and process validation.
• Skilled in data interpretation, trend analysis, and risk reporting.
• Excellent communication skills with the ability to distill complex findings into actionable recommendations.
• Strong problem-solving and analytical mindset, with attention to detail and process discipline.
• Ability to foster collaboration across business units and influence adherence to risk frameworks.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopies, filing and fax machines.

Position Type and Expected Hours of Work

This is a full-time, Monday – Friday position with additional time as needed.

Education and Experience

• Bachelor’s degree in Business, Finance, or a related field preferred.
• At least 5 years’ experience in Quality Assurance / Control preferred.
• Mortgage Servicing or Financial Services experience required.
• Proven ability to drive risk reduction through process improvement and control enhancement.
• Familiarity with enterprise risk systems and automation tools (experience with Libretto preferred).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What’s in it for you?

• Competitive compensation and full benefits package include medical, dental, and vision.
• 100% company-paid life insurance and disability coverage!
• 401K with company matching!
• 17 days PTO (increases with tenure) and 9 company paid holidays!
• Professional but fun, casual work environment and great team culture!

About BSI Financial

Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.

BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing
companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies.

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.