Senior Support Analyst (Application)

Entra Solutions (A BSI Financial Services company) is a FinTech company specialized in technology based financial solutions and services for the mortgage Industry. We are a people-focused, growth-oriented, innovative company and we're looking for people like you to make a positive change and join our team today!

We are looking for an Application support analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful resolution of issues/challenges identified in our software product’s features.

WHAT YOU WILL DO:

• Support, optimization and customization of loan servicing applications like- FiServ/Five9/Tempo
• Managing cases, requests and enhancements using the ticketing system.
• Ensuring that servicing applications are fully operational, and any loss of service is restored in a timely and efficient manner
• Providing a high level of service to business users and adhering to our strict SLAs for response and restoration times
• Problem determination, workaround resolution, root cause analysis, incident management
• Testing and verification of service releases, patches, requests and customizations in application.
• Assist with the support of internal applications and infrastructure
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy
• Responsibilities may require occasional late night and weekend work

WHAT WE’RE LOOKING FOR:

• BE/BTech degree in Computer Science, Information Technology, or related field
• 7-9 years of IT Production Support experience, supporting software applications and tools.
• Excellent analytical and problem solving skills
• Excellent knowledge of MS office tools
• Ability to work both independently and as part of a team
• Excellent communication and customer service skills
• Previous experience dealing with support cases or requests via e-mail, telephone and in person
• Familiarity with US Mortgage sector is a plus.
• Requirement gathering and specification planning
• Ability to understand logic flow of programming.
• Querying knowledge on SQL Server is advantageous.

WHAT’S IN IT FOR YOU:

• Competitive Salary
• Full Benefits Package
• PTO
• Holiday Pay
• Career Growth Opportunities