The AVP of Loan Administration is responsible for assisting in overseeing all Loan Administration functions within Escrow, Cashiering, Payoff, & Support Services.

Essential Functions

• Manage staff for Escrow, Cashiering, Payoff & Support Services.
• Managing employees and processes and disciplining employees, when applicable.
• Assist and manage internal projects and change management requests.
• Monitor compliance within the departments relating to external audits. Assist in providing all necessary information for audit requirements.
• Excel at interfacing with colleagues, and staff at all levels to ensure organizational goals are attained.
• Effectively follows established procedures and entrusted with good judgment by using feedback skills in appropriate situations.
• Excel within highly competitive environments where leadership skills are the key to success with the ability to provide excellent client satisfaction.
• Ensure all policies and procedures meet regulatory requirements.
• Ensure all policies and procedures are updated regularly, at least annually.
• Provide Supervisors/Managers positive feedback and set required goals.
• Work with Sagent anytime there is system issues or changes.
• Manage and resolve client/borrower escalations.
• Frequently interact with business partners, such as, investors, servicers, master servicers, vendors, and internal constituents.
• Responsible for meeting legal requirements and following internal policies.
• Streamline internal processes where applicable.

Competencies/Skills

1. Customer/Client Focus
2. Strong Leadership Skills
3. Time Management
4. Professional business communication, by phone, email, etc.
5. Ability to multi-task, prioritize effectively and efficiently
6. Organizational skills and ability to handle confidential material
7. Be able to set expectations and have team members adhere to them
8. Identify Issues and create resolutions quickly
9. Creative problem solver & decision maker with proven ability to consistently exceed goals.
10. Possess excellent interpersonal, analytical, and organizational skills.
11. Effective team player with the skills to direct, train and motivate staff to their full potential.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The ability to sit for long periods of time is essential.

Position Type and Expected Hours of Work

This is a full-time, in office position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.

Education and Experience

• 3-5 years of related leadership experience and/or equivalent education and experience required
• 3+ years’ experience managing agency (FNMA, FHLMC, GNMA) portfolios required
• Advanced knowledge of laws and regulations governing servicing including but not limited to RESPA, CFPB, & GSE Guidelines (FNMA, FHLMC, GNMA) required
• Prior experience with default reporting, credit reporting, payoff and escrow required
• Basic experience, knowledge in training in all servicing activities and terminology
• Sagent LoanServ System experience, preferred
• Proficient with PC and related software such as Excel, Word and Power Point

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What’s in it for you?

• Competitive compensation and full benefits package include medical, dental, and vision.
• 100% company-paid life insurance and disability coverage!
• 401K with company matching!
• 17 days PTO (increases with tenure) and 9 company paid holidays!
• Professional but fun, casual work environment and great team culture!

About BSI Financial

Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.

BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing
companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.